Career Opportunities

The Finance Officer (Revenue Services) role is located at Whiddon Support Services in Glenfield, will work with the Finance (Revenue) team playing a vital role in supporting revenue optimisation across the group, supporting the overall finance process as well as working closely with other departments within the organisation to achieve this. This is a permanent full-time opportunity

ABOUT YOU

You come with a minimum of 1-2 years experience in a similar Finance position, with Residential Aged Care Revenue experience (Funding, Billing and admissions) and working knowledge of the Aged Care Act is essential. You will come with advanced interpersonal and communication skills and strong finance, reconciliation and systems abilities (including Microsoft office applications).

ABOUT US

We’re a large, award-winning not-for-profit organisation – get to know us, we’re not your average aged care company. Whether you’re working with the operations teams to organise programs, or various subject matter experts to develop quality resources, you can rest assured knowing that you will be working alongside likeminded values-based people within our Support Services teams.

ABOUT THE ROLE

In this role, your day may include:

• Providing guidance and direction to the Revenue team members, wider finance team, site administration and management, on all matter relating to the Revenue function.
• Customer service - responding to stakeholder enquiries (internal and external) via telephone, email and in-person (as required);
• Treasury functions – including receipting of payments
• Medicare funding claim reconciliations and submissions
• Client Billing – Residential, Community Care and General Debtors. This includes management of debtor accounts, reconciling accounts to Medicare funding, other account reconciliations for both internal and external stakeholders, processing direct debits and credit card payments and distribution of monthly fee statements.
• Admissions Support – key contact for Whiddon Sales, site administration and site management, for client admissions. This includes facilitating financial discussions with residents/families, resident agreement compliance checks.
• Processing of client refunds within required legislative timeframes
• Debt Collection in line with Whiddon’s debt collection policy.
• Administration services such as document preparation, mail coordination, document management and administration of the revenue inbox;
• Assist in audit preparation;
• Assist with system testing, upgrades or identification for efficiencies and training;
• Establish, monitor and review systems and controls to detect and minimise error, fraud and/or theft;

We are a not-for-profit organisation, but more importantly, we are like one big family and treat each of our residents, families, clients, and team members with the same levels of passion, care, and respect.

We are hoping you’ll join our fantastic Whiddon family at Glenfield (hybrid) on a permanent full-time basis.

WHAT WE OFFER

At Whiddon, we provide our people with benefits that will enhance their experience and provide them with things they actually want and will use. Our benefits are centred around ‘Five Pillars’ – mind, body, financial, social and career.

• Comprehensive leave options to support you in mind and body
• 5 weeks Annual Leave (or the option to cash out Annual Leave)
• Access to Long Service Leave after 5 years
• 12 weeks paid Parental Leave
• Up to 5 days paid Fertility leave
• Up to 3 days paid Community Service leave each year
• Up to 4 days paid Compassionate leave
• Extra public holiday per year with Frank Whiddon Day
• Employee Assistance Program for when you need extra support
• Hybrid working model. Enjoy a mix of working from home and in the office, and our Work from Anywhere Policy – Support services only
• Salary Packaging options so you can keep more of your pay. Did you know that by salary packaging, you can increase your hourly rate by more than $2? This is how:
• Up to $611.53 per fortnight to pay your mortgage, rent, school fees, etc.
• Up to $101.92 per fortnight to pay entertainment activities like cafes, restaurants, etc.
• Remote living options including rent and mortgage packaging, utilities and holiday transport.
• Novated leasing, a financial wellness program, a personal car buying service and a rewards program through our partners.
• Quarterly gifts, including Cost of living voucher, ACE Day, Christmas gifting and other ad-hoc gifts from time to time.
• Access to retail benefits and perks, including great discounts, and passes to the cinema, tickets to concerts or sports events, food vouchers, and more!
• Employee Referral Program. Get paid up to $500 to refer our next Whiddon star.
• Learning, learning, learning. Whiddon Scholarships Programs, Leadership Development Programs, Traineeships and more… we want to support your educational journey!
• Get recognised for your great work! Just in Time Recognition, Milestone Celebrations, Everyday Heroes, Annual Awards night and more.
• Recognition for successfully completing your probation period.

To apply for this position, please submit a copy of your resume addressing the above criteria. To find out more about this position and the benefits of a career at Whiddon then visit our website https://www.whiddon.com.au/careers/