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NSW - Sydney Metro

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Management / Corporate

Sales and Admissions Team Leader

Apply now Job no: 494620
Work type: Full time
Location: Glenfield
Categories: Customer Liaison

At Whiddon, we’re passionate about creating exceptional experiences for our residents and their families. We’re seeking a dynamic 2nd in Charge to support our Sales & Customer Service Team Leader and help lead our Central Sales & Admissions Team.

In this role, you’ll provide hands-on guidance and support to a dedicated team who are the first point of contact for potential residents and families. You’ll collaborate with internal teams and external stakeholders including hospitals and referrers—to enhance occupancy and deliver an outstanding client experience.

THE ROLE

  • Support the Sales & Customer Service Manager in daily operations and team leadership.
  • Monitor service metrics, ensure compliance, and uphold high standards of service.
  • Coach and mentor team members, fostering growth and excellence.
  • Champion our CRM system, driving adoption, optimisation, and improved stakeholder experiences.
  • Manage sensitive conversations, complaints, and escalations with empathy and professionalism.
  • Assist with contracts, financial estimates, and formal documentation with high attention to detail.

THE ESSENTIAL

  • Experience in account management, sales, or customer-focused roles within aged care, health, or community sectors.
  • Strong track record of achieving commercial targets while maintaining a customer-centred approach.
  • High-level CRM proficiency, data reporting, and sales analytics experience.
  • Demonstrated ability to coach and mentor team members.
  • Exceptional organisational skills, attention to detail, and an empathetic approach.
  • Knowledge of the residential aged care sector, funding models, and fees (desirable).
  • Qualifications in business, health, or aged care (desirable).

We are a not-for-profit organisation, but more importantly, we are like one big family and treat each of our residents, families, and team members with the same levels of passion, care, and respect.

We are hoping you will join our fantastic Whiddon family at Support Services (Glenfield), on a Permanent full-time basis. Working Monday to Friday 9:00-17:00 (can be flexible)

WHAT WE OFFER

At Whiddon, we provide our people with benefits that will enhance their experience and provide them with things they actually want and will use. Our benefits are centred around ‘Five Pillars’ – mind, body, financial, social and career.

  • Comprehensive leave options to support you in mind and body (Permanent employees)
    • 5 weeks Annual Leave (or the option to cash out Annual Leave)
    • Access to Long Service Leave after 5 years
    • 12 weeks paid Parental Leave
    • Up to 5 days paid Fertility leave
    • Up to 3 days paid Community Service leave each year
    • Up to 4 days paid Compassionate leave
    • Extra public holiday per year with Frank Whiddon Day
  • Employee Assistance Program for when you need extra support
  • Salary Packaging options so you can keep more of your pay. Did you know that by salary packaging, you can increase your hourly rate by more than $2? This is how:
    • Up to $611.53 per fortnight to pay your mortgage, rent, school fees, etc.
    • Up to $101.92 per fortnight to pay entertainment activities like cafes, restaurants, etc.
    • Remote living options including rent and mortgage packaging, utilities and holiday transport.
    • Novated leasing, a financial wellness program, a personal car buying service and a rewards program through our partners.
  • Quarterly gifts, including Cost of living voucher, ACE Day, Christmas gifting and other ad-hoc gifts from time to time.
  • Access to retail benefits and perks, including great discounts, and passes to the cinema, tickets to concerts or sports events, food vouchers, and more!
  • Employee Referral Program. Get paid up to $500 to refer our next Whiddon star.
  • Learning, learning, learning. Whiddon Scholarships Programs, Leadership Development Programs, Traineeships and more… we want to support your educational journey!
  • Get recognised for your great work! Just in Time Recognition, Milestone Celebrations, Everyday Heroes, Annual Awards night and more.
  • Recognition for successfully completing your probation period.
  • Locations across NSW and QLD. If you need to relocate or wish to transfer between our Homes

HOW TO APPLY

To apply for this position, please submit a copy of your resume addressing the above criteria. To find out more about this position and the benefits of a career at Whiddon then visit our website https://www.whiddon.com.au/careers/ 


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