Are you a seasoned ICT Operations professional with a strategic mindset and a passion for delivering exceptional service?

We’re offering an exciting opportunity to join our ICT team in a pivotal leadership role—overseeing daily ICT infrastructure and cloud teams, service experience, and cybersecurity resources.

Your proven ability to lead and inspire teams will be key to your success, as you support the operational execution of our Technology Strategy. This role involves close collaboration with both leadership and frontline teams to ensure seamless delivery, effective communication, and strong engagement—while meeting service level agreements (SLAs).

You’re no stranger to being hands on and conducting root cause analysis and are adept at developing actionable recommendations and mitigation strategies. With a strong focus on continuous improvement, you understand the importance of customer engagement and consistently deliver on stakeholder expectations.

As ICT Operations Manager, you’ll lead the delivery of activities that achieve daily and weekly service delivery goals. You’ll ensure service delivery meets or exceeds stakeholder expectations, ensure effective governance of infrastructure, cybersecurity, and optimise day-to-day activities to enhance efficiency and service quality.

We’re hoping you’ll join our fantastic Whiddon family at Glenfield (Support Services) on a permanent full-time basis. Enjoy a hybrid working model (3 days in the office), giving you a positive work life balance. 

THE ESSENTIALS

• Minimum 5 years in ICT operations or service delivery management.
• Proven ability to develop and maintain strong key stakeholder relationships.
• Proven leadership experience, including managing service delivery teams.
• Strong technical knowledge of Microsoft platforms, networking, and enterprise systems.
• Experience in project management, change management, and vendor negotiations.
• Familiarity with ITIL practices and best practice policies to support a modern digital environment.

THE ESSENTIALS

• Minimum 5 years in ICT operations or service delivery management.
• Proven ability to develop and maintain strong key stakeholder relationships.
• Proven leadership experience, including managing service delivery teams.
• Strong technical knowledge of Microsoft platforms, networking, and enterprise systems.
• Experience in project management, change management, and vendor negotiations.
• Familiarity with ITIL practices and best practice policies to support a modern digital environment.

WHAT WE OFFER

At Whiddon, we provide our people with benefits that will enhance their experience and provide them with things they actually want and will use. Our benefits are centred around ‘Five Pillars’ – mind, body, financial, social and career.

• Comprehensive leave options to support you in mind and body
• 5 weeks Annual Leave (or the option to cash out Annual Leave)
• Access to Long Service Leave after 5 years
• 12 weeks paid Parental Leave
• Up to 5 days paid Fertility leave
• Up to 3 days paid Community Service leave each year
• Up to 4 days paid Compassionate leave
• Extra public holiday per year with Frank Whiddon Day
• Employee Assistance Program for when you need extra support
• Hybrid working model. Enjoy a mix of working from home and in the office, and our Work from Anywhere Policy – Support services only
• Salary Packaging options so you can keep more of your pay. Did you know that by salary packaging, you can increase your hourly rate by more than $2? This is how:
• Up to $611.53 per fortnight to pay your mortgage, rent, school fees, etc.
• Up to $101.92 per fortnight to pay entertainment activities like cafes, restaurants, etc.
• Remote living options including rent and mortgage packaging, utilities and holiday transport.
• Novated leasing, a financial wellness program, a personal car buying service and a rewards program through our partners.
• Quarterly gifts, including Cost of living voucher, ACE Day, Christmas gifting and other ad-hoc gifts from time to time.
• Access to retail benefits and perks, including great discounts, and passes to the cinema, tickets to concerts or sports events, food vouchers, and more!
• Employee Referral Program. Get paid up to $500 to refer our next Whiddon star.
• Learning, learning, learning. Whiddon Scholarships Programs, Leadership Development Programs, Traineeships and more… we want to support your educational journey!
• Get recognised for your great work! Just in Time Recognition, Milestone Celebrations, Everyday Heroes, Annual Awards night and more.
• Recognition for successfully completing your probation period.
• Locations across NSW and QLD. If you need to relocate or wish to transfer between our Homes

To apply for this position, please submit a copy of your resume addressing the above criteria. To find out more about this position and the benefits of a career at Whiddon then visit our website https://www.whiddon.com.au/careers/